FAQ | WAYBIKER

Answers To Your Questions

What Kind Of Payment Methods Waybiker Support?

Payment Methods:
Waybiker.com accepts PayPal, Credit Card as secure payment methods.

1.PayPal

Login To Your Account or use Credit Card Express.
Enter your Card Details, the order will be shipped to your PayPal address. And click “Submit”.
Your Payment will be processed and a receipt will be sent to your email inbox.

2.Credit Card

1.Choose your shipping address OR create a new one.

2.Enter your Card Details and click “Submit”.

3.Your Payment will be processed and an pre-authorization email will be sent to your email inbox.

Why Is My Order Still In The Processing Stage?

If your order is still in the processing stage over 48 hours after payment, it means that some items in your order are out of stock. We usually need 2-5 days to restock these items. If you still have concerns about your order, please contact us to check for you directly via Live Chat or email to support@waybiker.com.

How To Cancel My Order?

If the order payment status is “Pending”, you can contact us to help you to change it to “Canceled”
If the order has already been paid but is not shipped out yet, you can contact us to cancel the order and get a full refund.
If the order has already been sent out, we cannot help you to cancel the order. You may choose to send back the unopened products after you've received them and we will refund the money upon our receipt of the returned item(s).

What Shipping Methods Do You Offer And What Is The Estimated Delivery Date? Where Can I Check The Shipping Status Of My Order?

Airmail and register airmail	Area	time
	United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom	7-15 business days
	Australia ,New Zealand, Singapore	7-15 business days
	Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland	7-20 business days
	Brazil, Russia, Mexico	15-35 business days
	Other countries	7-25 business days
EMS	All countries except those listed below	6-8 business days
EMS	Brazil and Russia	10-25 business days
Expedited Shipping*(DHL)	3-7business days to worldwide.	3-7 business days

The transit time depends on where you're located and where your package comes from. The shipping times are a general guide and do not apply to some remote areas. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible.

Items Are Missing/Lost From My Order,What Can I Do ?

Possible reasons:
Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.
Waybiker made a mistake: On rare occasions an item maybe missed during packaging.
Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.

If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service at waybiker@outlook.com, including your order number and a copy of the parcel declaration.

My Order Is Not In My WAYBIKER Account?

There are two possible reasons why an order might not appear in your Order List.

The payment system encountered an error when you placed the order;
You placed your order as guest (without logging in to a WAYBIKER account first).

If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then contact us by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue.

My Product Has Stopped Working Correctly?

If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email to support@waybiker.com If it is outside of warranty we may still be able to offer repairs or replacement parts.

My Item Was Damaged During Transit ?

If your item was damaged during shipping, you are eligible for a refund after reject it. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier.

Item Is Not What I Ordered

If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement after reject it by contacting us at support@waybiker.com.

I Received An Incorrect Item.

Please contact us by telling the order number and the details you received.
Our Customer Service team will respond to you within 24 hours.
Once Customer Service confirms an item is incorrect, we will either refund you or dispatch an alternative item (if applicable and available). Waybiker will decide whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.

How To Return An Item.

Please contact our customer service via email to support@waybiker.com to help if we can solve the problem together first. In most cases, items can be returned within 45 days.Please contact us before returning the item, or we will refuse to deal with it.

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